Privacy Policy

Information We Collect

When you visit our website or make a reservation, we may collect the following personal information:

• Personal details: Name, email address, phone number, and postal address.
• Booking information: Check-in and check-out dates, number of guests, room preferences, and special requests.
• Payment information: We do not store credit card or bank details on our website. All payments are processed securely through trusted third-party gateways or handled directly at the property.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referring websites.

How We Use Your Information

We use the information collected for the following purposes:

• To process and confirm your room reservations.
• To communicate with you regarding your booking, including confirmations, reminders, and follow-up correspondence.
• To improve our website, services, and guest experience.
• To respond to your enquiries and provide customer support.
• To comply with legal obligations and protect our rights.

Information Sharing

Urban Retreat Homestay does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted partners who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• Legal requirements: When required by law, regulation, or legal process, or when requested by the Government of India or any of its authorized subsidiaries acting on its behalf.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.

Changes to This Policy

Urban Retreat Homestay reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: vimalkumark@hotmail.com
• Phone: +91 7760634848
• Address: Urban Retreat Homestay, Near Pilikula Nisargadhama, Vamanjoor, Mangalore, Karnataka, India

Last updated: May 2026